Sales and Terms

• Terms of sale: Visa/MasterCard/Amex/Discover/e-Checks/Checks and MONEY!
• Returned check fee: $25.00.
• Placing an order indicates acceptance of all the terms and policies stated herein.

  Shipping and Back-orders

  • Once any shipment is released to carrier, any damages become the responsibility of that carrier. All claims must be made by the customer directly with freight carrier and should be reported as soon as possible.
  • All in-stock items are shipped at time of order. An order of an out-of-stock items will result in a cancellation of the credit card transaction and you will be notified of this. You have the option of back-ordering the product or looking elsewhere.
  • Before back-ordered items are shipped, we will call for release authorization.
  • Back-ordered items are shipped at prices in effect when the item was ordered or current selling price, whichever is lower.
  • DVDPlayersOnly.com may, at its discretion, substitute similar items of equal or greater value for merchandise on back-order.
  • Freight/insurance costs (if applicable) will be added to invoice total, and you will see that charge when you order the item.
  • All freight charges are subject to dimensional/oversize carrier weight regulations.
  • Shipping charges are non-refundable.
  • Customer is responsible for all freight charges for unaccepted or refused delivery of shipments.
  • Refused shipments are subject to a 20% restock fee.
  • Orders outside the mainland USA may be subjected to an extra charge to handle the extra shipping cost. This is because the markup on our products is so darned small, we can't absorb the extra cost of shipping to Canada, the Virgin Islands, and Puerto Rico. If you are in a country other than USA or Canada... forget it. We won't accept any order outside the USA and Canada. I'm sorry. There's just too many scammers out there in Nigeria and the UK and others that are stealing credit card info. More than is happening in the USA, believe it or not.
  
  

  Merchandise Returns

  • All sales are final. If it's what you ordered, it's yours.
  • Defective returns are for replacement or merchandise credit only.
  • Defective returns are eligible for return only within 30 days of sale to the retail consumer. After 30 days, the consumer must return the product to the manufacturer's authorized warranty station for warranty repair. Under any circumstance, defective returns will not be accepted after 180 days from Ramsower Enterprises invoice date or within 30 days of retail sale, whichever is shorter.
  • A copy of the invoice and retail consumer invoice/receipt must be included with all defective returns. All items must be returned complete and with all original parts/documentation; any missing parts will be deducted from amount credited. Incomplete returns will incur a 20% manufacturer/refurbishing fee.
  • Returns will be credited at the price paid, (less any restocking fee).
  • No returns will be accepted by Ramsower Enterprises after 180 days from the invoice, for any reason.
  • Non-defective product may be returned at Ramsower Enterprise's discretion and will be credited at the current selling price less a 20% restocking fee.
  • Non-defective returns will only be accepted for items featured for sale in DVDPlayersOnly.com.
  • A Return Authorization (R.A.) number must obtained from Ramsower Enterprises prior to the return of any merchandise. Product returned without a R.A. number will be returned to you at the your expense.
  • RA numbers are valid for a period of thirty (30) days only. If you fail to return merchandise within 30 days, a new RA number must be issued.
  • All returns must be shipped freight prepaid and double boxed with the R.A. number displayed on the exterior of the package.
  • Ramsower Enterprises is a retailer for the items in DVDPlayersOnly.com These items are sold with the intention of use by the consumer. Items designed for consumer use but used commercially are not eligible for return.
  • Allow 7-10 business days for processing returns.
  • Credit will not be issued until we have received and examined the returned merchandise.
  • Items showing installer or consumer abuse will not be accepted.
  
  

  Damage/Loss

  • All claims for damage/pilferage must be filed with delivering carrier within 15 days of receipt. We cannot file this for you.
  • Save all boxes & packing material!
  • All claims for shortages/mis-shipments/mis-billings must be made within 10 days of receipt.
  
  

  Disclaimers

  • All trademarks and trade names used herein are the property of their respective owners.
  • Although we try to assure accuracy, We cannot be responsible for typographic errors on this website.
  
  
  © 2000-2006 Ramsower Enterprises